Returns & Exchanges
RETURNS for US CUSTOMERS
Customer satisfaction is our top priority at House of Brims and it is our goal to ensure that you are happy with your purchase. House of Brims offers US customers exchanges and returns for store credit on full-priced products returned within 14 days of the item’s original ship date. House of Brims is unable to offer refunds. Products eligible for return must be in new, unused, unworn, and undamaged condition with original tags attached and in their original packaging. Any returns made after 14 days, unfortunately, cannot be accepted. Exceptions to this specified time include delays due to postage and handling.
Exchange totals are equal to the value paid at checkout(after discounts) excluding any shipping
fees paid. It is the customers responsibility to cover any additional costs required to exchange their item.
Once an exchange return request is submitted through our Returns Portal, a shipping label will be
provided to you.
Exchange orders will be processed once they reach our warehouse. You will receive updated tracking information once your new exchange is shipped.
Once a return request is submitted through our Returns Portal, a shipping label will be provided to you.
Return shipping label costs are calculated and deducted from your store credit once your return request is submitted.
Please note an automatic $10.00 restocking fee will be deducted from your credit amount which covers your shipping label cost.
Following inspection and acceptance of your return, you will receive confirmation via email that a store credit has been issued.
All return shipping labels are valid for 14 days after a return request is submitted. If your return is not shipped within this timeframe, your return request and label will expire.
**Any shipping costs paid at the original checkout are non-refundable.
**Insuring your shipment is recommended as we are not responsible for lost or damaged
products. Please note, all items must be packaged in their original packaging to be eligible for a return.
Returns are accepted at the sole discretion of houseofbrims.com. Items deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis which may include
1. Refusing to accept the return and
sending it back to the purchaser
or
2. Deducting a fee from the store credit amount to cover the expense of cleaning and/or repair.
For all issues regarding the return and exchange of items please email support@houseofbrims.com
Please visit our Returns Portal HERE to begin your Return Process.
All returns must be processed through our Returns Portal.
RETURNS FOR INTERNATIONAL CUSTOMERS
To authorize a return for international orders, please email us at support@houseofbrims.com
International customers are responsible for the cost of their respective returns- shipping
charges including taxes and duties. Once a return has been approved, please mail your return package to the address below:
Attn: House of Brims Returns
House of Brims LLC
6320 Topanga
Canyon Blvd Ste. 1630 #228
Woodland Hills, CA
91367
Insuring your shipment is recommended as we are not responsible for lost or damaged products. Products eligible for return must be in new, unused, unworn, and undamaged condition with original tags attached and in their original packaging. Once your return reaches our warehouse we will process your exchange or return within 5-7 business days. Please note that shipping costs including taxes and
duties are non-refundable.
Returns are accepted at the sole discretion of House of Brims. Items deemed not to meet one
or more of the eligibility criteria outlined above will be handled on a
case-by-case basis which may include:
1. Refusing to accept the return and
sending it back to the purchase
or
2. Deducting a fee
from the refund or store credit to cover the expense of cleaning and/or repair.
For any questions
or concerns regarding the return and exchange of items please email support@houseofbrims.com
Click here to view our Return Policy
Customer Returns Portal
Welcome to our Returns Portal!
All US exchange returns and store credit returns must be submitted through this Portal in order to be accepted. For information on international returns please visit our Returns tab in Customer Support
START YOUR RETURN
HOW TO MAKE A RETURN:
1. Begin by clicking the "Start Your Return" button above or visit https://houseofbrims.loopreturns.com/
2. Enter your order number
(This can be found in your confirmation email)
3. Add the items you want to return by clicking on the product
4. Choose from an exchange or return for store credit option
5. Choose the reason you are returning or exchanging the product
6. Simply follow the next steps as prompted to complete the returns process