OUR HATS ARE MADE USING A RANGE OF HIGH-QUALITY MATERIALS INCLUDING 100% AUSTRALIAN WOOL, NATURAL STRAW, HIGH-QUALITY PAPER STRAW, VEGAN FELT, AND A VARIETY OF CAREFULLY SELECTED FABRICS. EACH MATERIAL IS CHOSEN FOR ITS TEXTURE, DURABILITY, AND THE CHARACTER IT BRINGS TO THE DESIGN.

WHILE OUR HATS ARE DESIGNED TO BE DURABLE, THEY ARE NOT FULLY WATERPROOF. SOME STYLES OFFER LIGHT WATER RESISTANCE, BUT WE RECOMMEND KEEPING YOUR HAT DRY TO PRESERVE ITS SHAPE AND QUALITY OVER TIME.

FOR WOOL HATS, WE RECOMMEND SPOT CLEANING WITH A DAMP CLOTH AND GENTLY STEAMING THE HAT TO RESHAPE IT IF NEEDED. YOU CAN ALSO USE A HAT BRUSH TO REMOVE DIRT OR DUST. AVOID SOAKING THE HAT IN WATER OR USING DIRECT HEAT, AS THIS CAN ALTER THE SHAPE AND TEXTURE. TO MAINTAIN ITS FORM, STORE YOUR WOOL HAT ON A FLAT SURFACE OR IN A HAT BOX. FOR STRAW HATS, GENTLY BRUSH OFF DIRT OR DUST AND SPOT CLEAN WITH A SLIGHTLY DAMP CLOTH WHEN NECESSARY. STORE YOUR STRAW HAT IN A COOL AREA, BUT AVOID LETTING IT DRY OUT AS EXCESSIVE DRYNESS CAN CAUSE THE STRAW TO BECOME BRITTLE AND BREAK.

YES, MOST OF OUR HATS FEATURE AN INTERNAL ADJUSTABLE BAND THAT ALLOWS YOU TO CUSTOMIZE THE FIT FOR YOUR COMFORT. FIT DETAILS ARE LISTED ON EACH PRODUCT PAGE.

OUR HATS ARE ETHICALLY PRODUCED BY TRUSTED PARTNERS OVERSEAS AND THOUGHTFULLY DESIGNED IN-HOUSE BY OUR TEAM. EACH PIECE REFLECTS A BALANCE OF TIMELESS DESIGN AND MODERN SENSIBILITY.

YES, MANY OF OUR HATS ARE DESIGNED WITH SUN PROTECTION IN MIND AND FEATURE A UPF RATING, WHICH HELPS BLOCK HARMFUL UV RAYS. FOR SPECIFIC UPF-RATED STYLES, CHECK THE PRODUCT PAGE FOR DETAILED INFORMATION. WE RECOMMEND PAIRING YOUR HAT WITH SUNSCREEN FOR ADDED PROTECTION DURING EXTENDED SUN EXPOSURE.

YES—OUR HATS ARE DESIGNED FOR ANYONE AND EVERYONE. WE BELIEVE STYLE IS PERSONAL, AND OUR BRIMS ARE MADE TO SUIT A WIDE RANGE OF TASTES.

TO FIND YOUR HAT SIZE, USE A SOFT MEASURING TAPE TO MEASURE THE CIRCUMFERENCE OF YOUR HEAD—JUST ABOVE YOUR EARS AND EYEBROWS WHERE THE HAT WILL SIT. ONCE YOU HAVE YOUR MEASUREMENT, VISIT OUR SIZE GUIDE TO FIND THE SIZE THAT BEST MATCHES YOUR FIT. THE GUIDE INCLUDES TIPS TO HELP YOU DECIDE BETWEEN SIZES IF YOU'RE IN BETWEEN.

YES, WE OFFER A VARIETY OF SIZES FOR MANY OF OUR HATS. MOST OF OUR HATS COME IN STANDARD SIZES, BUT SOME STYLES FEATURE ADJUSTABLE BANDS TO ENSURE A COMFORTABLE FIT. PLEASE REFER TO THE PRODUCT PAGE FOR SPECIFIC SIZING DETAILS AND INFORMATION ON ADJUSTABLE FITS.

YES, WE HAVE A SIZE GUIDE AVAILABLE ON EACH PRODUCT PAGE TO HELP YOU FIND THE PERFECT FIT. SIMPLY MEASURE THE CIRCUMFERENCE OF YOUR HEAD AND REFER TO THE SIZE CHART FOR GUIDANCE. IF YOU'RE UNSURE, FEEL FREE TO REACH OUT TO US FOR ASSISTANCE.

IF YOU'RE BETWEEN SIZES, WE RECOMMEND SIZING UP FOR COMFORT. MANY OF OUR HATS INCLUDE AN ADJUSTABLE INNER BAND TO HELP YOU ACHIEVE A MORE SECURE FIT. WE ALSO OFFER HAT TAPE—A SIMPLE AND EFFECTIVE SOLUTION FOR FILLING IN THE EXTRA SPACE AND CUSTOMIZING YOUR FIT. YOU CAN FIND IT AVAILABLE ON OUR WEBSITE. FOR MORE TIPS, VISIT OUR SIZE GUIDE.

WHILE WE DON’T HAVE A PHYSICAL STORE OR SHOWROOM, OUR TEAM IS HERE TO SUPPORT YOUR SHOPPING EXPERIENCE EVERY STEP OF THE WAY—FROM FIT GUIDANCE TO STYLING TIPS AND EASY RETURNS.

YES, WE OFFER WHOLESALE OPPORTUNITIES FOR SELECT RETAILERS. IF YOU'RE INTERESTED IN STOCKING HOUSE OF BRIMS, PLEASE SEND AN EMAIL TO INFO@HOUSEOFBRIMS.COM AND OUR TEAM WILL BE IN TOUCH.

WE’D LOVE TO CONNECT. IF YOU’RE A RETAILER INTERESTED IN CARRYING HOUSE OF BRIMS, PLEASE EMAIL US AT INFO@HOUSEOFBRIMS.COM WITH YOUR STORE DETAILS AND INQUIRY.

WE COLLABORATE SELECTIVELY WITH ALIGNED BRANDS, CREATIVES, AND INFLUENCERS. IF YOU'RE INTERESTED IN PARTNERING WITH HOUSE OF BRIMS, PLEASE REACH OUT TO US AT INFO@HOUSEOFBRIMS.COM WITH YOUR MEDIA KIT OR PROPOSAL.

OCCASIONALLY, WE OFFER EXCLUSIVE DISCOUNTS AND LIMITED-TIME PROMOTIONS. TO STAY IN THE LOOP, WE RECOMMEND JOINING OUR NEWSLETTER AND FOLLOWING US ON INSTAGRAM FOR FIRST ACCESS.

ORDERS ARE TYPICALLY PROCESSED WITHIN 3–5 BUSINESS DAYS. EACH PIECE IS CAREFULLY PACKED, BRUSHED, STEAMED, AND THOROUGHLY QUALITY-CHECKED BEFORE IT LEAVES OUR HANDS.

YES, WE OFFER EXPEDITED SHIPPING OPTIONS AT CHECKOUT. RATES AND DELIVERY TIMEFRAMES ARE CALCULATED BASED ON YOUR LOCATION AND SELECTED SERVICE.

ONCE YOUR ORDER SHIPS, YOU'LL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING NUMBER AND LINK SO YOU CAN FOLLOW YOUR PACKAGE EVERY STEP OF THE WAY.

YES, WE OFFER INTERNATIONAL SHIPPING TO MANY COUNTRIES WORLDWIDE. INTERNATIONAL RATES AND DELIVERY TIMES WILL BE CALCULATED AT CHECKOUT. PLEASE NOTE THAT DUTIES OR TAXES MAY APPLY DEPENDING ON YOUR COUNTRY'S REGULATIONS.

ONCE AN ORDER LEAVES OUR WAREHOUSE, IT IS IN THE HANDS OF THE CARRIER. IF YOUR PACKAGE IS LOST OR MARKED AS DELIVERED BUT YOU HAVEN’T RECEIVED IT, WE RECOMMEND CONTACTING THE SHIPPING CARRIER DIRECTLY. IF FURTHER HELP IS NEEDED, PLEASE REACH OUT TO US AT CUSTOMERCARE@HOUSEOFBRIMS.COM AND WE’LL DO OUR BEST TO ASSIST.

ALL ORDERS ARE SHIPPED FROM OUR WAREHOUSE IN LOS ANGELES, CALIFORNIA.

WE ACCEPT RETURNS AND EXCHANGES ON FULL-PRICED ITEMS WITHIN 14 DAYS OF THE ORIGINAL SHIP DATE. ITEMS MUST BE IN NEW, UNWORN CONDITION WITH TAGS ATTACHED AND RETURNED IN THEIR ORIGINAL PACKAGING. REFUNDS ARE ISSUED TO THE ORIGINAL FORM OF PAYMENT ONCE YOUR RETURN IS RECEIVED AND PROCESSED.

RETURNS AND EXCHANGES MUST BE INITIATED WITHIN 14 DAYS OF THE ORIGINAL SHIP DATE. AFTER THIS WINDOW, WE’RE UNABLE TO PROCESS RETURNS OR EXCHANGES.

RETURN SHIPPING COSTS ARE DEDUCTED FROM YOUR REFUND UNLESS YOUR ITEM QUALIFIES FOR A COMPLIMENTARY RETURN BASED ON SPECIFIC CIRCUMSTANCES.

ALL RETURNS AND EXCHANGES MUST BE SUBMITTED THROUGH OUR ONLINE RETURNS PORTAL:
HTTPS://HOUSEOFBRIMS.LOOPRETURNS.COM